Support • Video Editor App

Support

Need help with the app? This page includes quick fixes, subscription help, and how to contact support. The app is developed by Romeo Enrique Betances.

Quick help: Most issues are solved by updating the app, restarting your device, and ensuring you have enough free storage.

Contact

Email support (recommended): betances002@gmail.com

Email Support Subscription Help FAQ

Getting Started

Import or record a video

  • To record: open the editor and select Camera.
  • To import: choose Gallery / Photos and select a video.

Export your video

  • Tap Export and choose your preferred quality.
  • You can save to Photos or share to other apps.

Permissions (Camera & Photos)

The app uses permissions only to let you record and select videos.

  • Camera: record videos inside the app.
  • Photos / Gallery: select videos to edit and save exports.
If access is denied: go to Settings → Privacy & Security and enable Camera / Photos for the app.

Subscriptions & Billing (RevenueCat + Apple)

Subscriptions are processed by the Apple App Store. The app uses RevenueCat to check your subscription status and unlock premium features.

Restore purchases

If you changed devices or reinstalled the app, use Restore Purchases inside the app (if available), or make sure you are signed into the same Apple ID used to subscribe.

Cancel a subscription

On iPhone: Settings → Apple ID → Subscriptions → select the app → Cancel Subscription.

Refunds

Refunds are handled by Apple. You can request a refund via Apple’s support flow for purchases.

Troubleshooting

The app crashes or freezes

  • Update to the latest app version.
  • Restart your iPhone.
  • Make sure you have enough free storage (video exporting needs space).

Export fails or is very slow

  • Try exporting with a shorter clip first.
  • Close other apps and try again.
  • Ensure low power mode is off during export.

No sound in the exported video

  • Check the original clip has audio.
  • Make sure your volume track (if any) is not muted in the editor.

FAQ

Do you collect any personal data?

No. The app does not collect or sell personal information. Videos are handled on-device unless you choose to export/share.

Where are my videos stored?

Your videos remain on your device. When you export, the file is saved to your Photos or shared to another app you choose.

I paid, but Pro features are still locked.

Confirm you’re using the same Apple ID. Then try Restore Purchases. If it still doesn’t work, email support with your device model and iOS version.

Can I use the app offline?

Yes for editing and exporting. Subscription verification may require an internet connection occasionally depending on Apple/RevenueCat checks.

Support Request Checklist

To solve your issue faster, include the following in your email:

  • iPhone model (e.g., iPhone 14 Pro)
  • iOS version (e.g., 17.3)
  • App version
  • What you were doing when the issue happened
  • Steps to reproduce (if possible)

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